Items may be returned within 30 days of delivery for a full refund, provided the product is unopened and in its original packaging.
To withdraw from an online purchase, you can use our online withdrawal function: Vertrag widerrufen. You may also contact us at captain@cookskava.com with your order number. You do not need to give a reason, although you may include one if you wish.
How to Return an Item
- Contact us at captain@cookskava.com with your order number, or use the online withdrawal function above.
- We will provide return shipping instructions.
- Ship the unopened item back in its original packaging.
- Once received and inspected, refunds are processed within 5-10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately and we will arrange a replacement or refund.